DYNAMICS AX

Support & Maintenance

• Once implementation of MS Dynamics AX is complete, day to day issues that users face, need to be resolved.
• Quick response & minimum turnaround time for issue resolution are key points in support phase.
• SQL server also requires regular maintenance for optimal performance of MS Dynamics AX.
• Change in security requirements also occurs regularly as new users require access to AX, some users no longer require access, changes are required in roles, new rights to be provided, rights need to be revoked, etc.
• Security is the force that drives integrity & confidentiality of data in & outside an organization.
• Users only require viewing the data necessary for them to perform their tasks optimally.
• Deep knowledge on roles & security is the key that drives us to maintain the data confidentiality & integrity in your Microsoft Dynamics AX environment.
• When AX is on Cloud server like Azure, it is necessary to focus on maintenance of all servers, because increasing the resources may lead to additional recurring cost every month.

Enhancements

• Once the users get familiar with Microsoft Dynamics AX, it’s ideal to start moving towards enhancements.
• This includes adding features to existing functionalities, creating extensions, adding new reports & forms, so that more information can be extracted from AX.
• This leads to generating knowledge from the daily entries, which helps in taking management level decisions.

Why are enhancements important?

• Adding all the customizations in Microsoft Dynamics AX during implementation phase is not feasible most of the time.
• It requires more time before going live, more user training is required, increases complexity of implemented features, user is not aware of all the situations that might arise during actual entries.
• After a few months, when users get familiar with AX, they will have more idea on what their future requirements & expectations for AX are.
• This molds AX to fulfill the user expectations & there will be no unwanted customizations in the system.

Enterprise Mobility

• AX users may not always have access to their PC but may need some important information that will be helpful to them in the situation. For such users, a mobile app that connects to their AX system can be helpful.
• Sales persons, service personnel and warehouse workers are few types of users who are in need of data outside of their desk. We provide dedicated Sales App, Service App, WMS App, etc.
• Features useful for sales persons in enterprise app: Entering sales order offline and syncing them to AX when there is connectivity. View the prices & availability of sales items and services offline. View customer details, details of their past and current orders, their credit limit, credit balance, etc.
• Features useful for service persons in enterprise app: Viewing service orders assigned to them for the day, viewing similar service orders to the one they are working on, past or current service orders of the same customer, ordering replacement parts, etc.
• Features useful for warehouse workers in enterprise app: View the inventory of items, ability of counting, picking, transfer of stock, etc.

3rd Party Software Integration

• When using multiple systems, it is always a tedious task to keep both systems in sync.
• We make it simple by integrating different systems that you use with MS Dynamics AX (Axapta).
• Provide with easy import/export of data to & from AX, in compatible formats.
• Process of Integration, i.e., import/export of data, can be started manually, or automatically on a trigger, or at regular intervals, as per the requirement.
• Integrate AX with barcode printers, barcode scanner, Oracle ERP, CRM Systems, Custom Softwares & e-commerce Websites.

Custom Development

• If your requirements cannot be mapped within any modules in Dynamics AX, they do not fit in the available modules, or the module to be implemented is not part of AX, custom development can be performed in AX.
• This includes developing new modules from scratch, containing custom forms & reports.
• It can be an independent module or it can be integrated with other modules in AX.
• Flexibility of AX to accept any type of customization helps you to get every feature to support your company’s operations in a single system.

Techno-Functional Consultation

• Not sure how to implement new features in AX? Unsure if the customization performed or the process implemented is not optimal? Don’t worry; we are here to provide consultation.
• Matching your requirements with existing features in AX, providing details on how to setup the new features & providing step by step instructions on how to use it.
• We also provide consultation for feasibility of new features required, whether it can be mapped with existing features in AX, if customization is required or not, if it is required, then till what extent, what is the ideal way to implement the required features.
• We will proceed with implementation of the required features only after the above questions are answered and concluded.

User Training

• When new features are implemented in any software, the most crucial part is of training the users to use the feature correctly & effectively. They should be aware of the full capacity of the features implemented.
• We believe in training users by providing them with training manual. We have users perform training based on the training manual and we answer their doubts during the testing phase.
• They are provided with different scenarios that might arise in their daily tasks & what should be the ideal action in case that happens.
• Once the feature or functionality is implemented on Production environment, the training manual also helps users whenever they are in doubt on what action should be performed in Dynamics AX.